FAQ's
Here are some handy FAQs about merchandise shipping -
If you have any other questions, please reach out to us at customersupport@imarielle.com and we will be happy to help you.
If you have any other questions, please reach out to us at customersupport@imarielle.com and we will be happy to help you.
When will my merch order ship out?
A: For most in-stock merchandise, we strive to ship orders within 24 hours if received before 3pm EST. If not, they will be shipped on the next business day.
What can I expect to receive my order?
A: Here's a general timeline:
- USA Domestic Orders: You can anticipate delivery within 2-5 business days.
- UK/Europe Orders: Allow 2-5 business days for delivery.
- All Other International Orders: Please allow 7-10 business days for delivery. However, do note that occasionally customs clearance may cause delays, especially in Australia/NZ and Asia.
What if I don't receive my order?
For any inquiries about shipping, such as updates or damages, please reach out to our dedicated customer support team at customersupport@imarielle.com. They'll be more than happy to assist you.
What if I want a refund or a return for a damaged item?
Check out this page here -
Returns